Privacy Policy – Orlando Water Damage Experts
Effective Date: December 1, 2025
Owner: Chirag Sachdeva
Website: https://orlandowaterdamageexperts.com/ (“Website”, “we”, “us”, “our”)
Orlando Water Damage Experts (“we”, “us”, “our”) respects your privacy and is committed to protecting the personal information you share with us when you visit our Website or contact us for water damage and related services.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you:
- Visit our Website
- Submit a contact or quote form
- Call or email us
- Interact with us via third-party platforms (if any)
By using this Website, you agree to the terms of this Privacy Policy. If you do not agree, please do not use the Website.
1. Information We Collect
We may collect the following types of information:
1.1 Information You Provide Directly
When you use our Website or contact us, you may provide:
- Contact details – name, phone number, email address
- Service details – property address or general location, type of damage (e.g., water, flood, storm), preferred service time, and any message/notes you submit
- Business information – if you contact us on behalf of a business (e.g., company name, role)
- Other information – any information you choose to include in forms, emails, or phone conversations
1.2 Automatically Collected Information
When you visit the Website, we may automatically collect:
- Device and usage data – IP address, browser type, operating system, device type
- Website usage data – pages viewed, time spent on pages, referring URLs, click activity
- Approximate location data – inferred from IP address (city/region level)
This information may be collected through:
- Server logs
- Cookies and similar technologies
- Analytics tools (such as Google Analytics or similar services)
1.3 Call Tracking & Communication Data (If Used)
If we use call tracking numbers or third-party call/lead management tools, those services may collect:
- Caller phone number
- Call time, duration, and recording (where legally permitted and/or with notice)
- Basic call metadata (e.g., which campaign or page generated the call)
2. How We Use Your Information
We use the information we collect for the following purposes:
- To provide and manage services
- Respond to your inquiries or quote requests
- Schedule inspections and service appointments
- Communicate about your service, including updates and follow-ups
- To improve our Website and services
- Analyze usage to understand which pages or content are most helpful
- Diagnose technical problems and improve performance and usability
- To communicate with you
- Respond to emails, calls, and messages
- Send service-related notices (e.g., appointment confirmations, follow-ups)
- For marketing and advertising (if applicable)
- Measure and optimize online advertising campaigns
- Show you relevant ads or remarketing messages (where permitted by law)
- To comply with legal obligations
- Maintain records as required by law
- Respond to lawful requests from authorities
3. Legal Basis for Processing (Where Applicable)
Where applicable data protection laws apply (e.g., GDPR in the EU/EEA), we rely on one or more of the following legal bases:
- Performance of a contract – to provide services you request
- Legitimate interests – to operate, improve, and promote our Website and services
- Consent – where we ask for and you give explicit permission (e.g., certain cookies or marketing)
- Legal obligations – to comply with applicable laws and regulations
4. How We Share Your Information
We do not sell your personal information.
We may share your information in the following limited situations:
- Service providers and contractors
We may share information with third-party service providers who help us operate our business, such as:- Hosting providers and website platforms
- Analytics providers
- Call tracking or lead management tools
- Payment processors (if applicable)
- Referral or partner contractors (if applicable)
If you request services in an area where we partner with other licensed contractors, we may share your contact and service details with a local partner company to help fulfill your request. - Legal and safety reasons
We may disclose information:- If required to do so by law, court order, or governmental authority
- To protect our rights, property, or safety or that of our users or others
- To investigate or prevent fraud, abuse, or other harmful activity
- Business transfers
If we are involved in a business sale, merger, or transfer, your information may be transferred as part of that transaction, subject to the protections of this Privacy Policy.
5. Cookies and Tracking Technologies
Our Website may use cookies and similar technologies to:
- Remember your preferences and settings
- Understand how you use the Website
- Improve performance and user experience
- Support analytics and, where applicable, advertising/remarketing
You can usually control cookies through your browser settings. Disabling cookies may affect the functionality of some parts of the Website.
6. Data Retention
We keep your personal information for as long as necessary to:
- Provide the services you requested
- Comply with legal, accounting, or reporting obligations
- Resolve disputes and enforce agreements
When information is no longer needed, we take reasonable steps to delete or anonymize it.
7. Data Security
We use reasonable technical and organizational measures to help protect your personal information from unauthorized access, disclosure, alteration, or destruction.
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
8. Your Rights and Choices
Depending on your location and applicable law, you may have rights such as:
- Access – request a copy of the personal information we hold about you
- Correction – ask us to correct inaccurate or incomplete information
- Deletion – request that we delete certain personal data, subject to legal requirements
- Restriction – ask us to limit how we use your information
- Objection – object to certain types of processing (e.g., direct marketing)
- Portability – request a copy of your data in a structured, machine-readable format (where applicable)
If you wish to exercise any of these rights, please contact us using the contact details below. We may need to verify your identity before fulfilling certain requests.
9. Third-Party Links
Our Website may contain links to third-party websites, services, or content that we do not control.
We are not responsible for the privacy practices of those third parties. We encourage you to review the privacy policies of any external sites you visit.
10. Children’s Privacy
Our Website and services are not intended for children under 18.
We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us so we can delete it.
11. International Users
This Website is primarily intended for users located in the United States (or the main service area shown on the site). If you access the Website from another country, be aware that your information may be transferred to and processed in a country with different data protection laws than your own.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
When we do, we will revise the “Effective Date” at the top of this page. Changes are effective when posted, unless otherwise stated.
We encourage you to review this Privacy Policy periodically to stay informed about how we handle your information.
13. Contact Information
If you have any questions, requests, or concerns about this Privacy Policy or our data practices, please contact:
Orlando Water Damage Experts
Owner: Chirag Sachdeva
Website: https://orlandowaterdamageexperts.com/
Note: This Privacy Policy is a general informational template and does not constitute legal advice. For full legal compliance (especially if you serve EU/EEA, UK, California, or other regulated regions), you should have it reviewed by a qualified attorney.